Achievement of client charter
Achievement of client charter Kelantan Public Library Corporation
for year 2025
|
No.
|
Promise
|
% Achievement of client charter
|
|||||||||||
|
Jan
|
Feb
|
Mar
|
Apr
|
May
|
Jun
|
Jul
|
Aug
|
Sep
|
Oct
|
Nov
|
Dec
|
||
|
1
|
Processing library membership application within the twenty (20) minutes on working days.
|
100
|
|
|
|
|
|
|
|
|
|
|
|
|
2
|
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
|
100
|
|
|
|
|
|
|
|
|
|
|
|
|
3
|
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
|
100
|
|
|
|
|
|
|
|
|
|
|
|
|
4
|
Referral services provided to help you in finding your reading materials within one (1) day.
|
100
|
|
|
|
|
|
|
|
|
|
|
|
|
5
|
Giving feedback to customer’s full report within fourteen (14) working days.
|
100
|
|
|
|
|
|
|
|
|
|
|
|
Achievements a year
|
No.
|
Promise
|
Comply with Time
Period/Standard of Client Charter |
Not Comply with Time
Period/Standard of Client Charter |
Number of Services
|
||
|
Number Meets Standard
|
% Meets Standard
|
Number Does Not Meet Standard
|
% Does Not Meet Standard
|
|||
|
1
|
Processing library membership application within the twenty (20) minutes on working days.
|
94
|
100
|
0
|
0
|
94
|
|
2
|
Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
|
1397
|
100
|
0
|
0
|
1397
|
|
3
|
Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
|
560
|
100
|
0
|
0
|
560
|
|
4
|
Referral services provided to help you in finding your reading materials within one (1) day.
|
166
|
100
|
0
|
0
|
166
|
|
5
|
Giving feedback to customer’s full report within fourteen (14) working days.
|
0
|
100
|
0
|
0
|
0
|
Monthly achievements
Achievement of another year
This year • 2024 • 2023 • 2022 • 2021 • 2020 • 2019 • 2018 • 2017 • 2016