Client charter

Consistent with Kelantan Public Library Corporation Mission, Vision and Objectives Library as a center of excellence in education, we are committed to perform the duties as contained in the client charter.

• Processing library membership application within the twenty (20) minutes on working days.
• Ensuring the process of borrowing reading materials to be done in two (2) minutes for every customer except on the peak hours.
• Ensuring the latest reading materials are available on the shelf for customer in Kota Bharu for references within two (2) weeks time.
• Referral services provided to help you in finding your reading materials within one (1) day.
• Giving feedback to customer’s full report within fourteen (14) working days.